We care about customer satisfaction and have prepared this FAQ section to help you find answers to your questions. In this section, you can find answers to frequently asked questions, from when we ship your orders to our return policy. You can also learn about the quality of our products. If you have questions that are not answered in our FAQ section, do not hesitate to contact us.
1. Can I cancel my order after placing it?
Yes, you can cancel your order free of charge within 6 hours of placement or before it is handed over to the courier (Smsa Express). Please email us at info@vipshopica.com immediately.
2. What is your return window?
You have a 14-day right of withdrawal starting from the day you receive your package, provided the items are unused and in their original packaging.
3. I received a damaged item. What should I do?
Please contact us within 24 hours of delivery. We will arrange a full refund or a replacement at no extra cost to you.
4. How long does it take to get my refund?
Once we receive and inspect your return (within 3 business days), we issue the refund. However, it may take 10 to 45 days for the amount to show up on your bank statement, depending on your bank's policy.
5. Which items are non-returnable?
For hygiene and safety reasons, we cannot accept returns on used cosmetics, opened packages, or personalized accessories.
6. How long will it take to receive my order?
7. How can I track my shipment? Once your order is handed over to Smsa Express, you will receive a tracking number via email or SMS. You can use this number on the Smsa Express website to see your package's status.
8. What happens if I am not at home during delivery? Smsa Express will typically try to contact you via phone. If you are unavailable, they may attempt delivery the following day or leave the package at the nearest service point for collection.
9. Do you offer free shipping? Shipping fees are calculated at checkout based on your location. Keep an eye on our homepage for special "Free Shipping" promotions!
